Cancellation & refund policy

Effective from 21 October 2026

Cancelling a booking

• You can cancel an online booking yourself under My account → Bookings until it is registered at the centre or by our phlebotomist. After that, call us to cancel.
• There is no charge for cancelling before the sample is collected.
• Once a sample is collected and testing has started, the booking cannot be cancelled.

Refunds

We refund the amount paid for a test when:

• we cannot perform the test (for example, the sample cannot be used and a new sample cannot be collected),
• you paid more than the bill, or were charged twice, or
• you cancelled and had already paid before the sample was collected.

Refunds are made to the way you paid (cash at the centre, or UPI / bank transfer to the account you paid from), normally within 7 working days of approval. We may ask for the bill or receipt number.

Repeat tests

If a sample needs to be collected again because of a problem on our side, we collect it again at no extra charge.

Home collection

If our phlebotomist could not collect the sample because the patient was not available or not prepared at the agreed time, we will reschedule; any home collection charge may not be refunded.

Contact

For a cancellation or refund, email applediagnosticscenter@gmail.com or call 94949 41205, with your booking number or bill number.